Call Analytics

Real-Time VoIP Call Analytics Dashboard

Monitor call volume, agent performance, and team productivity in real-time. Rich charts, exportable reports, and configurable date ranges.

Data-Driven Communication

You can't improve what you can't measure. Real-time call analytics give you visibility into how your team communicates — call volume trends, average duration, agent performance, and occupancy rates.

Most softphone apps offer zero analytics. Even Bria Teams has no built-in analytics dashboard. Softphone Plus includes a comprehensive analytics suite as a core feature.

What You Can Track

  • Call volume trends — inbound, outbound, and missed calls over time
  • Average call duration — per agent, per team, per date range
  • Agent performance metrics — calls handled, talk time, occupancy
  • Attendance and break tracking — who's available, who's on break
  • Daily agent timelines — visual breakdown of each agent's workday

Analytics FAQ

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