What is Softphone Plus and how does it work?

Softphone Plus is a cloud-based SaaS softphone that provides SIP calling, call recording, real-time analytics, and team management. Unlike traditional softphone apps like Bria or Zoiper, Softphone Plus comes with a full cloud dashboard — built-in recording, analytics, and agent management out of the box. It works with any SIP server or PBX you already have, making it the reliable, feature-rich softphone your business needs.

Do I need my own SIP server or PBX?

You can bring your own SIP server or PBX and configure the connection details in your account settings. Softphone Plus connects to any standard SIP infrastructure and handles the rest — accounts, recording, and analytics. Unlike standalone SIP clients, our platform provides end-to-end management.

How does per-seat pricing work?

You pay $6.00 per seat per month. Each seat allows one SIP extension account. You can add or remove seats at any time from your billing dashboard. When adding seats mid-cycle, you only pay the prorated amount for the remaining days.

Can I prepay for multiple months?

Yes! When adjusting your plan, you can choose to prepay for 1, 3, 6, or 12 months at once. This locks in your seat count and extends your billing cycle accordingly.

Is there a free VoIP softphone trial?

Yes, every new account gets a 14-day free trial with full access to all softphone features — SIP calling, call recording, analytics, and team management. No credit card required. It's the best way to evaluate Softphone Plus as a Bria alternative or Zoiper replacement.

How does softphone call recording work?

Call recording can be enabled per SIP account in our softphone platform. When enabled, all VoIP calls are automatically recorded and stored securely. You can download recordings from the admin dashboard at any time — a feature most standalone SIP softphones don't offer.

Is my VoIP data secure?

Absolutely. Your data is fully isolated and private. We support SRTP encryption for VoIP calls, and all data is transmitted over HTTPS/TLS. Your recordings and call data are stored securely and accessible only by your administrators.

Can I scale my softphone team up or down?

Absolutely. You can add or remove seats at any time from your billing dashboard. When you add seats mid-cycle, you only pay the prorated amount for the remaining days — no need to wait for a new billing period.

What call center analytics does Softphone Plus provide?

The softphone dashboard includes call volume trends, average call duration, agent performance metrics, inbound/outbound distribution, occupancy rates, attendance tracking, break time analysis, and daily agent timelines — all with configurable date ranges. These are analytics typically found only in expensive call center software.

What is the best SIP softphone for business in 2026?

Softphone Plus is designed to be the best SIP softphone for business teams. While Bria Teams offers per-seat cloud calling at $4.95/seat, it caps users at 3 devices and charges extra for call recording. Softphone Plus starts at $6/seat with unlimited devices, built-in recording, real-time analytics, and agent management — no add-ons needed.

How does Softphone Plus compare to Bria Teams?

Bria Teams costs $4.95/seat with a 3-device limit per user — adding a 4th device requires resetting all logged-in sessions. Call recording is a paid add-on, and there's no built-in analytics or agent management. Softphone Plus starts at $6/seat with unlimited devices, built-in recording, real-time analytics dashboard, and full agent management. Check our comparison page for details.

Now available — Start your free trial

The cloud softphone built for
teams that run on calls.

SIP calling, call recording, screen recording, 9 built-in reports, and agent management — one platform, plans from $6/seat, no add-ons. Built for call centers, sales teams, and support desks that need full visibility into every call.

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No credit card required · 14-day free trial · Cancel anytime

portal.softphone.plus/dashboard

Total Calls

2,847

+12.5% this week

Avg Duration

4:23

3:58 last week

Active Seats

18/25

72% utilization

Call Volume

Active Agents

Softphone Features

Everything your team needs in a cloud softphone

A complete cloud softphone — from SIP calling to real-time analytics, all in one place. Works with any SIP server or PBX you already have.

SIP Softphone Calling

Crystal-clear VoIP calls over SIP protocol. Connect your existing PBX or use our hosted infrastructure with full codec support — a true cloud softphone experience.

Call Recording Software

Automatically record all VoIP calls with configurable per-agent and per-account settings. Download recordings anytime from the softphone dashboard.

Screen Recording

Automatically capture agent screen activity during calls. Synced with audio for full visual context — review, stream, or download MP4 recordings from the dashboard.

9 Built-In Reports

Calls summary, inbound distribution, outbound per agent, availability, attendance, breaks, occupancy, and timeline — all built into the dashboard with custom date ranges.

Real-Time Call Analytics

Monitor call volume, duration, agent performance, and occupancy in real-time with rich charts and exportable reports. The analytics every call center needs.

Team Management

Organize your workforce into teams with dedicated accounts, roles, and permissions — all managed from one softphone dashboard.

Encrypted VoIP Calls

Enable SRTP encryption per account for secure VoIP communications. Protect sensitive conversations with industry-standard softphone encryption.

Agent Management Software

Create and manage call center agent accounts with role-based access. Track agent status, availability, attendance, and break time.

SIP Account Provisioning

Auto-provision SIP softphone accounts with custom server settings, transport protocols, and extension configurations for your team.

Live Call Events

Stream call events in real-time — ringing, answered, ended, missed. Build automations on top of the softphone event feed via API.

Timeline & Attendance

Visualize daily agent timelines showing calls, breaks, and idle time. Generate call center attendance reports across any date range.

How It Works

Set up your cloud softphone in minutes

Three simple steps to transform your team's VoIP communication.

Create Your Softphone Account

Sign up in seconds. Set up your workspace with your company name and your existing SIP server details — works with any SIP provider or PBX.

Add Your Team

Invite agents, create SIP extension accounts, and configure call recording preferences for your softphone deployment.

Start Calling

Your team is ready to make and receive VoIP calls. Monitor everything from the real-time softphone dashboard.

Softphone Pricing

Simple, per-seat softphone pricing

One plan, all features. Pay only for the seats you need. Scale your cloud softphone up or down anytime.

MonthlyAnnual Save ~17%

Starter

Agent

For MENA SMBs replacing Zoiper or Bria.

/ seat
per month

billed annually

SIP calling (all platforms)
Call & screen recording
Basic live dashboard
3 core reports
90-day call log retention
Arabic & English
Accurate abandoned call tracking across queue retries
Agent timeline & occupancy
REST API & webhooks

Start 14-Day Free Trial

Professional

Full call-center intelligence. Destroys Softphone.Pro on value.

/ seat
per month

billed annually

Everything in Agent
Accurate abandoned call tracking across queue retries
All 9+ reports
Agent timeline & occupancy
SLA monitoring
12-month log retention
Supervisor whisper / barge
CRM webhooks Coming soon
REST API & webhooks
White-label portal

Start 14-Day Free Trial

Scale

Business

Mid-market & BPOs needing compliance, API, and custom retention.

$15

/ seat
per month

billed annually

50-seat minimum

Everything in Professional
REST API & webhooks
Custom data retention
White-label portal
SSO / SAML
Dedicated onboarding
Priority SLA support
Volume discounts ≥200 seats
Custom MSA / invoicing

Start 14-Day Free Trial

No credit card required

Need more than 100 seats?

Contact Sales

FAQ

Frequently asked questions about Softphone Plus

Can't find the answer you're looking for? Reach out to us.

Ready to upgrade your
team's softphone experience?

Join businesses that rely on Softphone Plus for their daily VoIP calling. Start your free softphone trial today — no credit card required.

Start Free Trial Talk to Sales

The cloud softphone built forteams that run on calls.

Everything your team needs in a cloud softphone

SIP Softphone Calling

Call Recording Software

Screen Recording

9 Built-In Reports

Real-Time Call Analytics

Team Management

Encrypted VoIP Calls

Agent Management Software

SIP Account Provisioning

Live Call Events

Timeline & Attendance

Set up your cloud softphone in minutes

Create Your Softphone Account

Add Your Team

Start Calling

Simple, per-seat softphone pricing

Agent

Professional

Business

Need more than 100 seats?

Frequently asked questions about Softphone Plus

Ready to upgrade your team's softphone experience?

The cloud softphone built for
teams that run on calls.

Ready to upgrade your
team's softphone experience?