Integrations

Works with the PBX you already run

Softphone Plus is a standard SIP softphone. It registers to your PBX with each extension's number and SIP password, and adds recording, a live dashboard and reports for your team.

How it connects

You enter your PBX's address once in the Softphone Plus dashboard, then add each agent's extension and SIP password. When the agent signs in to the desktop app, it downloads their lines and registers them on your PBX over UDP, falling back to TCP.

Your PBX keeps doing what it does: numbers, trunks, queues, ring groups, IVR and voicemail. Softphone Plus records calls and screens in the agent's app, uploads them to your dashboard, and builds the live dashboard and reports from the calls the app handles.

Setup guides by PBX

Softphone for FreePBX

PJSIP extensions with their extension number and secret, set up in minutes.

Setup guide

Softphone for Asterisk

chan_pjsip endpoints, with an example pjsip.conf for one agent line.

Setup guide

Softphone for Issabel

Generic SIP device extensions on Issabel's Asterisk.

Setup guide

Softphone for Yeastar

P-Series extensions, with the one Registration Name change Softphone Plus needs.

Setup guide

Softphone for Grandstream UCM

SIP extensions with the UCM's generated SIP/IAX password.

Setup guide

Softphone for VICIdial

The agent's SIP phone for VICIdial, with auto-answer for the session call.

Setup guide

Another SIP server or provider?

Any SIP server that gives each agent a SIP account, and authenticates it with the extension number, works the same way: FreeSWITCH, Kamailio, hosted PBX services and SIP providers with user accounts. A bare SIP trunk needs a PBX in front of it.

FreePBX, Asterisk, Issabel, Yeastar, Grandstream and VICIdial are trademarks of their respective owners. Softphone Plus is not affiliated with or endorsed by them.

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