[{"data":1,"prerenderedAt":269},["ShallowReactive",2],{"blog-\u002Far\u002Fblog\u002Fhow-to-record-voip-calls":3},{"id":4,"title":5,"body":6,"date":259,"description":260,"extension":261,"meta":262,"navigation":263,"path":264,"readTime":265,"seo":266,"stem":267,"__hash__":268},"content\u002Fblog\u002Fhow-to-record-voip-calls.md","How to Record VoIP Calls for Business — A Complete Guide",{"type":7,"value":8,"toc":248},"minimark",[9,14,18,53,57,60,80,83,87,90,111,118,122,125,151,155,172,175,179,211,215,239],[10,11,13],"h2",{"id":12},"why-record-business-calls","Why Record Business Calls?",[15,16,17],"p",{},"Call recording is essential for businesses that rely on phone communication. Whether you're running a sales team, a support center, or a consulting firm, recordings help you:",[19,20,21,29,35,41,47],"ul",{},[22,23,24,28],"li",{},[25,26,27],"strong",{},"Train new agents"," by reviewing real conversations",[22,30,31,34],{},[25,32,33],{},"Ensure compliance"," with industry regulations",[22,36,37,40],{},[25,38,39],{},"Resolve disputes"," with an accurate record of what was said",[22,42,43,46],{},[25,44,45],{},"Improve quality"," by analyzing call patterns and agent performance",[22,48,49,52],{},[25,50,51],{},"Protect your business"," with documentation of verbal agreements",[10,54,56],{"id":55},"legal-considerations","Legal Considerations",[15,58,59],{},"Before recording any call, understand the laws in your jurisdiction:",[19,61,62,68,74],{},[22,63,64,67],{},[25,65,66],{},"One-party consent"," — In many US states and countries, only one party needs to consent. The person recording (your agent) counts as one party.",[22,69,70,73],{},[25,71,72],{},"Two-party \u002F all-party consent"," — Some jurisdictions require all participants to be informed. Always disclose recording when required.",[22,75,76,79],{},[25,77,78],{},"GDPR and data protection"," — In the EU and similar frameworks, you must have a lawful basis for recording and inform the caller.",[15,81,82],{},"Best practice: Always inform callers that the call may be recorded. A simple announcement at the start of the call covers most legal requirements.",[10,84,86],{"id":85},"how-voip-call-recording-works","How VoIP Call Recording Works",[15,88,89],{},"VoIP call recording captures the audio stream at the server level or client level:",[91,92,93,99,105],"ol",{},[22,94,95,98],{},[25,96,97],{},"Server-side recording"," — The VoIP platform records the call on the server. This is the most reliable method and doesn't depend on the agent's device.",[22,100,101,104],{},[25,102,103],{},"Client-side recording"," — The softphone app records locally. Less reliable — if the app crashes or the device runs out of storage, the recording is lost.",[22,106,107,110],{},[25,108,109],{},"Network-level recording"," — A separate appliance captures packets on the network. Complex to set up and maintain.",[15,112,113,114,117],{},"For business use, ",[25,115,116],{},"server-side recording"," is the gold standard. It's automatic, reliable, and centrally managed.",[10,119,121],{"id":120},"choosing-a-recording-solution","Choosing a Recording Solution",[15,123,124],{},"When evaluating VoIP recording options, consider:",[19,126,127,133,139,145],{},[22,128,129,132],{},[25,130,131],{},"Built-in vs. add-on"," — Solutions like Softphone Plus include recording at no extra cost. Others (like Bria) charge for recording as a paid add-on.",[22,134,135,138],{},[25,136,137],{},"Storage and access"," — Where are recordings stored? Can admins download them easily? How long are they retained?",[22,140,141,144],{},[25,142,143],{},"Per-account control"," — Can you enable recording for specific agents or accounts, or is it all-or-nothing?",[22,146,147,150],{},[25,148,149],{},"Format and quality"," — WAV or compressed formats? What sample rate?",[10,152,154],{"id":153},"setting-up-recording-in-softphone-plus","Setting Up Recording in Softphone Plus",[91,156,157,160,166,169],{},[22,158,159],{},"Navigate to your SIP account settings in the admin dashboard",[22,161,162,163],{},"Toggle call recording to ",[25,164,165],{},"Enabled",[22,167,168],{},"All calls for that account are now automatically recorded",[22,170,171],{},"Access recordings from the call history — download or stream directly",[15,173,174],{},"No extra software, no add-on fees, no complex configuration.",[10,176,178],{"id":177},"best-practices","Best Practices",[19,180,181,187,193,199,205],{},[22,182,183,186],{},[25,184,185],{},"Inform all callers"," that calls are recorded",[22,188,189,192],{},[25,190,191],{},"Review recordings regularly"," for quality assurance",[22,194,195,198],{},[25,196,197],{},"Set retention policies"," — don't store recordings indefinitely without a business reason",[22,200,201,204],{},[25,202,203],{},"Restrict access"," — only authorized administrators should access recordings",[22,206,207,210],{},[25,208,209],{},"Use SRTP encryption"," to protect recordings in transit",[10,212,214],{"id":213},"conclusion","Conclusion",[15,216,217,218,223,224,228,229,233,234,238],{},"VoIP call recording doesn't have to be complicated or expensive. With the right platform, it's a toggle switch away. Softphone Plus includes ",[219,220,222],"a",{"href":221},"\u002Fen\u002Ffeatures\u002Fcall-recording","built-in call recording"," and ",[219,225,227],{"href":226},"\u002Fen\u002Ffeatures\u002Fscreen-recording","screen recording"," for every account at $4.00\u002Fseat — no add-ons, no setup complexity. By contrast, ",[219,230,232],{"href":231},"\u002Fen\u002Fcompare\u002Fbria","Bria charges extra for recording",", and ",[219,235,237],{"href":236},"\u002Fen\u002Fcompare\u002Fzoiper","Zoiper doesn't offer it at all",".",[15,240,241,247],{},[219,242,246],{"href":243,"rel":244},"https:\u002F\u002Fportal.softphone.plus\u002Fregister",[245],"nofollow","Start your free trial"," and enable call recording in minutes.",{"title":249,"searchDepth":250,"depth":250,"links":251},"",2,[252,253,254,255,256,257,258],{"id":12,"depth":250,"text":13},{"id":55,"depth":250,"text":56},{"id":85,"depth":250,"text":86},{"id":120,"depth":250,"text":121},{"id":153,"depth":250,"text":154},{"id":177,"depth":250,"text":178},{"id":213,"depth":250,"text":214},"2026-02-01","Learn how to set up VoIP call recording for your business. Covers legal considerations, storage, quality assurance, and choosing the right recording solution.","md",{},true,"\u002Fblog\u002Fhow-to-record-voip-calls","6 min read",{"title":5,"description":260},"blog\u002Fhow-to-record-voip-calls","moJkeHuvR1zPcDTOEdZwgiuy46lTEHWuj1GzI42u7Pk",1775659544651]